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Back Recruitment: Customer Service Representative
Location: Valencia (Spain)
Published: 23 March 2017
Salary: 15,000-18,000 €/year
Experience: 2 years
Category: UI / UX
Languages: Spanish, English

We are a growing Technology Company, whose mission is to help tourism companies to boost their business using our software and products. Our firm develops innovative and unique products in the market, with a strong R&D component. We are looking for a dedicated customer Support focused professional and cooperative team player. The Customer Technical Support Representative provides outstanding technical support and customer services to Avantio Partners.

What are we looking for?
  • Cover assigned call center shifts answering incoming technical support inquiries from the public via telephone, email, and other means.
  • Collaborating with the technical support team, in order to help evolve and establish the company knowledge base.
  • Informing and educating customers and prospective customers about customized developments, products and policies.
  • Correctly answering technical and business questions to end users.
  • Clearly and thoroughly log all customer and incident data in online support center.

This position assists Customer with technical support and Business Development, Support includes product orientation, and product sales. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.

What we do offer?

Application form

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